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Mom overseas needed urgent help!

Posted By soilrj63

"Mom overseas needed urgent help!"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a relative),

We have an urgent emergency because of mom having eye problem, upon arriving we notice that overseas patients will have to pay huge amount in case we got admitted and we got second thoughts about it, out the door disheartened and distress and as we are about to leave, a friendly “patient experience” named Gowtham approached us and explained our options on what to do, we feel the genuine concern of that man towards us. His action and genuity really touch us, I hope more people like him become the front of many more hospitals because it really makes a difference.

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Responses

Response from Sydney and Sydney Eye Hospital 3 weeks ago
Sydney and Sydney Eye Hospital

Submitted on 16/01/2025 at 8:05 AM
Published on Care Opinion at 10:08 AM

Dear soilrj63,

Thank you for sharing your recent experience visiting Sydney/Sydney Hospital.

We are so pleased to hear that our Patient Experience Officer Gowtham was able to provide you with compassion and support during a time of distress.

It is always pleasing to receive feedback regarding the service provided within our hospital. We are fortunate to have caring and dedicated health professionals who strive to provide positive experiences during difficult times. We will ensure to pass on your compliments to Gowtham.

Thank you for taking time to provide this feedback. We look forward to caring for you in the future if you require emergency care.

Warm Regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

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