Care Opinion Australia is run by a small team of passionate and experienced people, with the support and guidance of very many more.
Dr Tina Janamian, AGPAL Group Chief Executive Officer
PhD, MBA, MMedSc, FAICD, GCELead, BSc, C.Decs
Connect with Tina on LinkedIn
Dr Janamian is the Group Chief Executive: Australian General Practice Accreditation Ltd (AGPAL) Group of Companies including, Care Opinion Australia.
Dr Janamian is an Adjunct Professor at the School of Medicine & Dentistry, Griffith University. She has over 20 years of senior leadership experience and a diverse background across academia, health care transformation, workforce development and health services research.
Dr Janamian is a Director on the International Society for Quality in Health Care (ISQua) board, Deputy Chair on the ISQua Accreditation EEA Council, a Director on several not-for-profit Boards, a member of two International Editorial Boards, and a reviewer for numerous reputable medical journals. She also chairs a range of sub-committees as a non-executive director.
Complementing Dr Janamian’s career achievements are her academic endeavours - she holds a Doctor of Philosophy (Public Health), Master of Business Administration (MBA), Graduate Diploma in Executive Leadership (GCELead), Master of Medical Science (MMedSc, Research Masters), Bachelor of Science, and is a Fellow of the Australian Institute of Company Directors (FAICD).
Fun fact: Dr Janamian is married with two children and a grandson, and enjoys entertaining family, walking and music.
Rhonda Fleming, General Manager
Connect with Rhonda on LinkedIn
As General Manager for both Care Opinion and CFEP Surveys, Rhonda loves to be involved with patients throughout all aspects of their healthcare journey. This includes integrating programs with collaboration as a focus.
Drawing from her extensive background in in Primary Care, Chronic Condition Management, Quality Improvement, Change Management, Population Health, and Strategic governance, her passion lies in evidence-based programs and innovative problem solving. This has led her to finding the ‘why’ within the healthcare space and a vested interest in the patient experience being part of the co-design health services and programs.
Knowing patient’s first-hand experiences are the key in this problem-solving approach, these services are than enabled to make quality improvements and meet patient’s needs. Rhonda also shares a passion for data and data analytics, where when combined with evidenced-based approaches, believes her passion and expertise meet.
She believes this can be summed up by a quote by American economist, W Edward’s Deming “Without data you’re just another person with an opinion”.
Fun fact: Rhonda loves gospel music, tinkering on her guitar and singing ... just not very well.
Rebecca, National Manager
Rebecca is the National Manager of Care Opinion Australia. Over her career with the organisation, she has built on her earlier work in Client Liaison to now lead efforts in amplifying consumer voices across healthcare. With extensive experience in strategic communication, stakeholder engagement, and corporate communications, Rebecca is committed to supporting healthcare providers in using consumer feedback to inspire meaningful change and recognise staff whose work is valued by patients.
Leading a small, dedicated team, Rebecca fosters a workplace culture rooted in trust, accountability, collaboration, and kindness. She believes in creating an environment where team members feel valued and supported, enabling them to work together in helping organisations embrace the power of consumer stories. Drawing from the wealth of stories shared through Care Opinion, she emphasises how kindness can be a language that shapes more compassionate and responsive care, making it an integral part of healthcare delivery. Rebecca holds a Bachelor of Professional Communication (Management).
Fun fact: Rebecca has an eclectic mix of pipe dreams including being an author or running an animal sanctuary.
Sarah, Project and Administration Officer
Like the Care Opinion platform, Sarah has evolved and changed over the past three years; transitioning from the Administrations & Communications Assistant and into the Projects & Administration Officer. This has stemmed from her increased skills in project management and creative design. She has a Bachelor of Business (Public Relations).
Sarah is experienced in educating and providing guidance to healthcare providers using the Care Opinion platform. She views difficulties in the healthcare landscape as an opportunity for them to grow. Eager to be part this entire process, Sarah believes stories can reach right down to the ground level and bring real feedback to the staff. Care Opinion can then share those stories with your community.
While she enjoys the creative process, Sarah always welcomes new ideas and requests to highlight staff’s achievements based on positive Care Opinion stories.
Fun fact: Sarah is a keen fan of the Wiggles and owns a rescue cat named Ellie (who thinks she is a dog).
Ellen, Moderation and Reporting Officer
Ellen is an experienced moderator in the Care Opinion team and is skilled at ensuring consumers and staff remain safe in the public domain whilst upholding the consumer’s meaning, voice and authenticity. She is currently completing a Bachelor of Advanced Humanities (Honours).
Ellen’s strengths also include research and reporting, and coordinating quality assurance processes over the tags used in the system. Using this knowledge, she supports clients in searching, filtering, interpreting and reporting the valuable qualitative data drawn from stories published on the platform.
Fun fact: Ellen enjoys dabbling in taxidermy during her spare time and has also never lost a game of Monopoly (yet!)