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Care Opinion

Very grateful!

Posted By likeablejq54

"Very grateful!"

About: Bunbury Hospital Busselton Health Campus King Edward Memorial Hospital / Family Birth Centre Osborne Park Hospital / Maternity care Perth Children's Hospital

(as a parent/guardian),

I am so grateful for the incredible care that we have received from so many health services during my perinatal period. 

We had planned to have our baby at the Family Birth Centre and had our antenatal care with the beautiful Clare, who helped me navigate the many decisions with unbiased and evidence based information. 

Our little boy unexpectedly decided to come early at 33 weeks whilst we were on holiday in the south west. The midwives, obstetricians and paramedics that cared for us at Busselton and Bunbury hospital were all so kind, reassuring and communicative in a stressful situation! After a few delays with the RFDS experiencing a busy night, we were transferred via ambulance to KEMH. Arriving at KEMH I knew I was in the right place for my preterm baby to be born in the safest of hands. My wonderful midwives from the Family Birth Centre, Clare and Chelsea, made my birth room a replica of the birth centre’s dark, homely and cosy environment so my labour progressed quickly without any interventions. I felt so safe and supported, I never once felt scared or worried about my baby. The paediatricians listened to my requests for delayed cord clamping and gave me as much skin to skin with my baby as possible, before transferring him to NICU. All the NICU nurses cared for my baby with such care and compassion, I left the nursery each night knowing he was so well looked after. The neonatology team were wonderful at including us in the daily rounds and keeping us updated, and I received such kindness and empathy from Dr Mary that I will remember forever. 

Our baby finished his journey at the nursery at OPH, where most days he had two nurses or midwives to himself! Big thank you to Sharon and Anne for getting us home so quickly! Our breastfeeding journey was supported every step of the way- thank you to the midwives on the postnatal ward, amazing lactation consultants in NICU and especially the KEMH physiotherapy team who got me through some tough weeks of engorgement! 

We are so incredibly lucky to have these health services (and for free)! Being a nurse and midwife myself working for WA health for the last 10 years, I couldn’t be prouder of the amazing care we deliver to people every day! 
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Responses

Response from Lisa Berson, Clinical Nurse Manager, Maternity, WA Country Health Service yesterday
Lisa Berson
Clinical Nurse Manager, Maternity,
WA Country Health Service

Submitted on 20/12/2024 at 1:21 PM
Published on Care Opinion at 1:42 PM

Congratulations on the arrival of your little one - safe and sound after an unexpected early labour & birth. The Busselton Maternity Team are very grateful for your feedback for the care you received here and glad that you were well supported by the amazing team at KEMH Maternity & NICU staff in such a stressful situation. We hope you are enjoying your time at home with your new baby. Thank you for taking the time to provide such lovely feedback.

Merry Christmas!

Kind regards

Busselton Maternity Ward

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Response from Barbara Lourey, Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate, Women and Newborn Health Service yesterday
Barbara Lourey
Nurse Midwife Co-Director, Obstetrics and Gynaecology Directorate,
Women and Newborn Health Service

Submitted on 20/12/2024 at 1:44 PM
Published on Care Opinion at 1:45 PM

picture of Barbara Lourey

Dear likeablejq54

Thank you for sharing your beautiful story, and congratulations on the birth of your little boy! Your story is truly heartwarming and a testament to the incredible dedication and compassion of healthcare professionals. It sounds like you had an amazing team supporting you and your baby every step of the way. Clare, Chelsea, and the entire team at Busselton, Bunbury, KEMH, and OPH clearly went above and beyond to ensure you felt safe, supported, and well-informed during such a critical time. We have forwarded your appreciation to the Nicu team, and they are sure to respond to your story.

It's wonderful to hear that your breastfeeding journey was also well-supported, and that you received such comprehensive care from the midwives, lactation consultants, and physiotherapy team. Your gratitude and pride in the healthcare system are palpable, and it's clear that your experience has been profoundly positive.

As a nurse and midwife, yourself, your appreciation for the care you received must be even more meaningful. We’ll be sure to pass on your heartfelt gratitude to Clare and Chelsea and the entire team that supported you during your perinatal period.

Warm regards,

Barbara

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Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West yesterday
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 20/12/2024 at 4:17 PM
Published on Care Opinion at 5:49 PM

picture of Katrina Jones

Dear likeablejq54,

I wish to echo the words of my colleagues and say Thankyou for sharing your story. Your story has truly demonstrated the amazing teams the we have within the health care services and although I am sure you did not intend to utilise all of us, it is wonderful to read the team at Bunbury was able to support you with care and compassion during our part of your journey. I will gladly pass on your kind words to the team, and I know we are all pleased that your beautiful boy arrived safely at KEMH.

Wishing you a wonderful festive season.

Katrina

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Response from Tony Dolan, Executive Director PCH and Neonatology, Perth Children’s Hospital yesterday
Tony Dolan
Executive Director PCH and Neonatology,
Perth Children’s Hospital

Submitted on 20/12/2024 at 4:39 PM
Published on Care Opinion at 5:49 PM

picture of Tony Dolan

Dear likeablejq54

Thank you so much for your heartfelt feedback. We are truly touched by your kind words and are delighted to hear about your positive experience in our Neonatology Intensive Care Unit (NICU).

It brings us great joy to know that our NICU nurses provided such exceptional care and compassion for your baby, giving you peace of mind each night. Our team strives to create a supportive and nurturing environment for both our patients and their families, and your words affirm our efforts.

We are also pleased that our neonatology team made you feel included and kept you well-informed during daily rounds. Communication and inclusion are key components of our care, and it is wonderful to hear that this helped you feel more at ease.

Dr. Mary will be especially honoured to hear about the kindness and empathy you experienced from her. She, along with the entire team, is dedicated to providing the highest standard of care and emotional support, and your recognition of her efforts means a great deal.

Thank you once again for sharing your experience. It is feedback like yours that inspires and motivates us to continue our commitment to excellence.

Warm regards

Tony

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