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Mum required immediate eye attention

Posted By AnonBee

"Mum required immediate eye attention"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a carer),

I was recommended Sydney Eye Hospital after having no luck within the GP system and a progressively worsening eye chalazion my mum had. We arrived, and were greeted by an incredible Experience Manager, Gowtham. This guy was just delightful, welcomed us, explained the process and wait times, made us feel calm and in good hands. We were quickly met with the triage nurse and within a few minutes admitted and infront of an eye doctor who was excellent, patient and knowledgeable.

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Responses

Response from Sydney and Sydney Eye Hospital 4 days ago
Sydney and Sydney Eye Hospital

Submitted on 18/11/2024 at 8:33 AM
Published on Care Opinion at 10:04 AM

Dear AnonBee,

We are delighted to read that you and your mum had a positive experience in the Emergency Department at Sydney/Sydney Eye Hospital.

It is always pleasing to receive feedback regarding the service provided within our hospital. We are fortunate to have caring and dedicated health professionals who strive to provide positive experiences during difficult times. We will ensure to pass on your compliments to Gowtham, and our nursing and medical staff.

Thank you for taking time to provide this feedback. We look forward to caring for your mum again in the future if required.

Warm Regards,

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing & Support Services

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