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"Ongoing experiences with the ED"

About: Narrogin Health Service

(as a parent/guardian),

In my opinion, any other hospital would be better, this is my last visit to this hospital. Based on my experience, if you have to attend Narrogin and you have babies you need to bring your own sterilising equipment. There seem to be no sterilising equipment or facilities. They were out of disposable bottles. They just expected me to know these things too

I had to have an Emergency nurse come up to the inpatient to help by going into the staff room and using their kettle water. Because a microwave, coffee machine and a milk frother can not feed my baby.

An emergency ward doctor decided to admit me after bringing in my baby, on the basis of mental health. I have my own support workers, my own mental health team. basically, this doctor told me I wasn't safe with my child because of, in my opinion, their own prejudice bias that someone with a mental health diagnosis is an unfit parent.

Paula was lovely and really put the effort in to making patients comfortable. Paula (plus the other wheatbelt nurse who helped and made me a coffee I cant remember her name but hands down lovely!) who came from emergency to see how I was going on the ward and trying to get things happening and getting the boiled water because I didn't want to use the water for irrigation to feed my baby. 

It is still the worst experience of my life, child services are now involved and I believe were told inaccurate information by the hospital. The hospital told them I didn't have care of my child from the ages 2-4. the hospital didn't ask me once about my child. The hospital staff also took photos of all of us without permission or our knowledge. There's so much I'm feeling truly defeated because of Narrogin hospital. 

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Responses

Response from Jenny Menasse, Operations Manager Southern Wheatbelt, WACHS - Wheatbelt last month
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Jenny Menasse
Operations Manager Southern Wheatbelt,
WACHS - Wheatbelt
Submitted on 5/11/2024 at 3:41 PM
Published on Care Opinion at 3:41 PM


picture of Jenny Menasse

Dear mayqy69

Thank you for sharing your experience regarding your recent visit to Narrogin Hospital.

I want to apologise for the distress you and your child encountered during your visit to the hospital and how this has left you feeling. Staff should always be considerate and caring, and I am very sorry you did not experience this.

I understand that you felt the escalation of concerns regarding your child’s care was inappropriate and that this added to your anxiety as a parent. Please know that our primary goal is always the safety and well-being of our patients, especially at vulnerable times.

I also want to acknowledge your concern regarding the lack of facilities available for you to prepare a bottle for your baby. While we do have the necessary equipment, it is clear that our staff did not provide the support you needed in that moment. We are committed to improving this aspect of our care, and I’m pleased to inform you that we have already allocated a designated room for parents or caregivers to prepare bottles and attend to their children’s needs. This space will be reserved exclusively for this purpose, ensuring privacy and comfort for families in similar situations.

We value your feedback and would greatly appreciate the opportunity to discuss your concerns further. If you are comfortable to do so, I would welcome a conversation with you, either over the phone or in person. Your insights are invaluable in helping us improve our services and ensure that all families receive the support they need. Please feel free to reach out to me directly at (08) 9881 0413.

Thank you once again for bringing these matters to our attention. I look forward to the opportunity to speak with you.

Kind regards

Jenny Menasse

Operations Manager

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