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"Stroke Patient discharged without a care plan!"

About: Kalgoorlie Health Campus / Medical Ward

(as a friend),

A friend of mine was transferred from a regional hospital after suffering a stroke. Care there was exceptional this is the good news part of the story. They were then transferred to Kalgoorlie Health Campus, Medical Ward B. My friend finally got the occupational therapy they needed after receiving basic care again which they had in the first hospital. They were in medical ward for 3 weeks and had to ask to get their linen changed, this was not done and they ended up changing their own linen.

When my friend was discharged, they were not contacted or given a care plan. There was also no social work support to help with or explain the process with NDIS either. I feel it was like you're being discharged you are not our problem anymore. No care plan had been put in place or even a follow up call to my friend. I have found this lack of care and support from Kalgoorlie Regional Health Campus and associated Allied Health Services absolutely substandard and appalling.

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Responses

Response from Alicia Michalanney, A/Director, Kalgoorlie Health Campus, WA Country Health Service 4 months ago
Alicia Michalanney
A/Director, Kalgoorlie Health Campus,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 21/08/2024 at 1:19 PM
Published on Care Opinion at 1:35 PM


picture of Alicia Michalanney

Dear Bizzu,

I am so sorry to hear about the poor experience for your friend at the Kalgoorlie Health Campus, thank you for advocating for them.

I would very much like for them to contact me, so that I could apologise and also review and follow up with each of the team members involved in their care to make the needed improvements.

If you could pass on my contact details, I would be very grateful, they could email me on gsegcg@health.wa.gov.au or call on 9080 5817.

Kind regards Alicia

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