"Medical imaging wait"

I attended Narrogin radiology recently.

When I arrived the receptionist told me to have a seat and they did not indicate to me that there would be any delay.

One hour and forty minutes later, a different receptionist summoned me to the desk to ask if I wanted to reschedule my appointment or keep waiting.

I asked how much longer the wait might be, and they responded that it would be a couple of hours because the emergency department was very busy today.

I was due to return to work hence i could not wait an additional two hours and so i had to depart.

I understand that emergencies have priority over outpatients; however i am disappointed that i was not given any indication upon my arrival that i would not be seen to promptly.

A phone call before my appointment would have sufficed to inform me that i would not be seen on time and i could have made alternative arrangements.

I spent a considerable amount of time at your facility without being updated at all.

It only takes a minute to communicate.

Your lack of communication being the reason for my feedback.

There were no feedback forms located in the waiting room and so i am forced to write this online.