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Visit to ED

Posted By NurseMoo

"Visit to ED"

About: Peel Health Campus / Emergency Department

(as the patient),

I feel like I wasn't being heard I was miserable and in pain, you could see I was so dehydrated from throwing up for weeks and not being able to keep food down I didn't want to go to ED but I couldn't function anymore. My lips, mouth and tongue were cracked and so dry.

When I was finally seen the nurse didn't even give me my ID band I was in ED for a couple hours with no ID band and I have drug allergies. There was no ID or drug allergy check when I was administered pain relief and anti nausea medication.

The Dr did blood tests and told me everything was good (I checked my health record a week later to find everything was not good. Even if they were minor discrepancies in my test I would've liked to be inform)

I ended up lying to them so they would discharge me because I didn't feel safe, I didn't feel heard I didn't want to waste my time...

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Responses

Response from Adrian Bautista, Chief Executive Officer, Peel Health Campus, South Metropolitan Health Service 4 months ago
Adrian Bautista
Chief Executive Officer, Peel Health Campus,
South Metropolitan Health Service

Submitted on 19/06/2024 at 12:03 PM
Published on Care Opinion at 12:36 PM

picture of Adrian Bautista

Dear NurseMoo

Thank you for taking the time to share your story on Care Opinion. I was very sorry to read of your recent experience at Peel Health Campus and sincerely apologise that we did not meet your expectations on this occasion.

I am sorry that you felt you were not heard and left in pain and that you were not provided with an identification band whilst you were a patient in the emergency department. I am also sorry that you felt the advice provided by one of our doctors was not accurate, leaving you feeling uninformed regarding the results of the blood tests taken at the time.

Please be reassured that all staff employed by Ramsay Health Care are required to follow the Code of Conduct, which includes ensuring communication with our patients and visitors is respectful, empathetic and professional at all times. I was saddened to read that you felt this did not occur and that you were not listened to. I have asked the managers of the emergency department to remind all staff of the importance of communication and the impact this can have on our patients and their loved ones.

I want to assure you I take your concerns very seriously and would like the opportunity to investigate your unfortunate experience thoroughly.

I strongly encourage you to reach out to Tracey Taylor at (08) 9531 8580 or email TaylorTracey@ramsayhealth.com.au to enable this to occur so we can better understand the circumstances of their experience.

We hope to hear from you soon and thank you again for sharing your story so that we can continually improve the care and service we provide.

Adrian Bautista

Chief Executive Officer

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