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Care Opinion

Northampton Hospital ED

Posted By Patient 1234

"Northampton Hospital ED"

About: Northampton Hospital / Emergency Department

(as the patient),

I was recently triaged and treated at Northampton Hospital by Swapna and Josna. They were both calm, gentle and kind. They provided me with regular updates on what the plan of care was and they made sure that my privacy and dignity was maintained at all times. They listened to my symptoms and concerns and they made me feel calm and safe. When they were interacting with other patients, I felt they showed care and compassion. I feel we are very fortunate to have them caring for our community. 

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Responses

Response from Di Franklin, Director Strategy and Change, Midwest, WA Country Health Service Midwest 17 months ago
Di Franklin
Director Strategy and Change, Midwest,
WA Country Health Service Midwest

Submitted on 12/04/2023 at 3:33 PM
Published on Care Opinion at 4:19 PM

picture of Di Franklin

Dear Patient 1234

Thank you for your lovely feedback on Care Opinion.

I was delighted to read how expertly Swapna and Josna looked after you during your recent visit to Northampton Hospital. The care and compassion you describe is a great reflection of the values that are at the core of their interactions with our consumers. You are correct to say we are lucky to have them in our community and I will ensure they are appropriately acknowledged for their efforts.

I hope you are feeling better and again than you for your kind words.

Regards

Di Franklin

Operations Manager Midwest Murchison

WA country Health Service - Midwest

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