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Care in the Renal Department

Posted By warmfr58

"Care in the Renal Department"

About: Prince of Wales Hospital / DB4 - Renal Ward

(as the patient),

It’s been excellent here in the Dickinson Building, Level 4. I’ve been here for nine days.

The people in the department, from the cleaners all the way up to the nurses, matrons, and clerical staff, are all excellent. They speak nicely to you, never put you down, and couldn’t be more caring. I’ve got nothing but high praise for them.

I have a respiratory problem, perhaps COPD and chronic asthma—my lungs aren’t good. I was in a different ward than usual, and even though it’s not what that ward normally handles, they looked after me fantastically. Everyone spoke to me with kindness.

Jen, Ali, and Matron Melissa were wonderful. The respiratory doctors were excellent.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 3 weeks ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 27/03/2025 at 9:56 AM
Published on Care Opinion at 12:28 PM

Dear warmfr58,

Thank you for taking the time to write to us and share your recent patient experience. We are sorry to hear that you have been unwell and hope that you are now in better health. We are so pleased to read that you were treated with respect, friendliness and compassion. We are very proud of all our staff and your gratitude and acknowledgement of our D4 team is received with thanks. We will ensure that Jen, Ali, and Matron Melissa and the Respiratory Doctors receive your kind words of thanks.

Kind regards

Barbara

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