The Care Opinion Australia Team are excited to share with you the Assisted Storytelling Pack!
We understand that volunteers and staff play a vital role in encouraging and collecting consumer feedback in health, community and aged care services.
Over the past few months, a number of services have raised with us their concerns about difficulties staff and volunteers face when attempting to assist storytelling. In response to this feedback, we have created a comprehensive guide for volunteers and staff to utilise when assisting storytelling on the Care Opinion platform.
You may find it useful to help engage consumers who are generally more averse to providing feedback or to train new staff and volunteers and explore new options of assisting storytelling in your service.
This pack includes:
- Assisted storytelling guide - this is a guide for staff and volunteers who will be implementing assisted storytelling at your service
- Assisted storytelling form - the printable form for staff and volunteers to use when taking a story (Note: please email back to moderators@careopinion.org.au upon completion).
- Assisted storytelling checklist - a checklist for staff and volunteers to use when preparing to take and when taking a story
- Assisted storytelling poster - for printing and sharing/displaying around your service to create awareness of the assisted storytelling process
Additional to these resources, we have also developed an Assisted storytelling guide launch kit which is a mini kit of suggested messaging and materials. Please feel free to utilise the attached launch kit or contact info@careopinion.org.au to develop co-branded materials for your use and visit our co-branding page to learn more about this process.