This is a safeguarding flowchart describing the actions that Care Opinion takes when potential safeguarding risks are identified. Click the link below to see in full:
Does posting have a safeguarding element, or a concern about vulnerability, quality issue etc |
🠗 |
1st Line moderator identifies and discusses with senior moderator at Care Opinion |
⬋ | | ⬊ |
Low level concerns indicate a practice concern, a complaint or quality issue. Follow Moderation Policy as below | | Clear and serious indication of a safeguarding issue in one of the key categories Don’t publish do one of following: |
⬋ If publishing then encourage Provider to respond. Also Signpost author so they know who to contact for support |
| ⬊ If unable to publish for moderation reasons then signpost author so they can raise it with providers or access support |
| | ⬋ Author alleging serious safeguarding issues for self or other. Willing/able to raise issues for themselves. Contact author with information of how they raise it with the right authorities. Seek assurance that they will do this for themselves Don’t publish |
| 🠗 Author is receiving service and indicates clear intent to harm to self or others. Urgently contact operational manager of service to identify author so that they can intervene directly Don’t publish |
| ⬊ Serious safeguarding concerns. Either not clear whether person is in services or concerns are so great it justifies contacting appropriate safeguarding team directly. If possible go to safeguarding teams for identified service. Where little information, will need to go straight to lead organisation in geographical area Don’t publish |
|
Click here for this document in word format
