Getting started with Patient Opinion

Patient Opinion is a great way to communicate openly and honestly with patients, their families and carers, and the broader community. It is an enormous privilege and responsibility to work in a children’s hospital and I am delighted that Child and Adolescent Health Service in Western Australia, and Princess Margaret Hospital in particular, have recently joined this forum.

Through sharing their stories, patients and families provide us with an invaluable understanding of their experiences and whether we are living up to our commitment to put children and their families at the centre of everything we do; and whether we have delivered on our core values of excellence, equity, respect, integrity and compassion.

We are excited about our involvement with Patient Opinion and hope that it will provide us with more important information about what we are doing well and how we can improve our service.

A key aspect of Patient Opinion is that the patient and family can remain anonymous but they can be certain that senior decision makers in the organisation will see their story. Everyone can also see what we have done in response to the feedback received.

After serving Western Australia at the Princess Margaret Hospital site in Subiaco for over 107 years, we are about to move to the new Perth Children’s Hospital approximately 4km away. The people of Western Australia have certainly made a major investment. The new building has received a lot of publicity for its modern design, innovation and technology. However, for it to be a great hospital we need to remember our core mission and values and continue to listen and respond to our community.

Professor Frank Daly (MBBS FACEM FLWA GAICD)

Chief Executive

Child and Adolescent Health Service and Perth Children’s Hospital Commissioning