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"Lack of antenatal care"

About: Midwest Health

(as the patient),

I was pregnant with my third baby and felt a lot less supported this time around. The care I received was very subpar compared to my previous 2 pregnancies.

The midwife only visits my town periodically. They hardly had any time to see most of the pregnant women in town. I believe the midwife had limited knowledge about WA’s health care standards and didn’t seem proactive about learning or doing anything. They would only run standard checks if I prompted them. Such as getting urine, checking baby’s position, telling me about when to get my immunisations. I had to ask and remind them about standard procedures.

I had low iron and instead of informing me about low iron and educating me, I was just told to get an iron infusion. I went to get the iron infusion and got refused as I did not meet the requirements in WA for an infusion. I should have been giving information on low iron and told to try iron tablets. After many distressing phone calls, I was finally able to get iron tablets. I felt so uniformed and powerless during my pregnancy. This made me feel highly anxious if something was to go wrong. I felt the staff would not know what to do.

The midwife also told me I have to be rich to have a baby in my town and I am not eligible for any of the financial support that is available to the ladies in the next town over from PATS. I have always lived in regional WA and this has to be one of the most under resourced regional towns hospitals in WA, in my opinion. I feel we do not receive the same standard of care here that you would receive anywhere else. 

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Responses

Response from Paula Jolly, Operations Manager Gascoyne, Midwest, WA Country Health Service 2 weeks ago
Paula Jolly
Operations Manager Gascoyne, Midwest,
WA Country Health Service
Submitted on 18/03/2025 at 6:34 PM
Published on Care Opinion on 19/03/2025 at 10:55 AM


picture of Paula Jolly

Dear composerpm48

Thank you for reaching out to us on Care Opinion.

I was very sorry to read of your experience, you have made it clear we have failed to provide you with support at a special time and for that I sincerely apologise.

I regret that the service we provided left you feeling uninformed and powerless, which caused you anxiety, I would never wish an interaction with our staff to leave any consumer feeling this way.

I would appreciate if you would consider contacting me so we can discuss your valid concerns in more detail. I would appreciate your input as a recent consumer of how we can improve the maternity services we provide the community. My name is Paula Jolly, I am the Operations Manager, I can be contacted on 0427 700 695 or by email at wachs-midwest.gascoyneoperationsmanager@health.wa.gov.au

I hope you and your baby are doing well and I look forward to hearing from you.

Kind regards

Pauly Jolly

Operations Manager

WA Country Health Service – Midwest

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