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"Incompetent staff, poor catering."

About: Albany Health Campus / SubAcute Ward

(as a friend),

Friend had a stoke flown to a metropolitan hospital then eventually sent to Albany Heath Campus Western Australia  to be closer to family and further recovery.

Since in Albany they have gone backwards now has a fractured collar bone, heavy sprained wrist caused, I believe, by poor nursing skills. Their good leg though poorly devised physiotherapy by, in my opinion, not listening to the Pt is now weaker and not weight bearing. There appears to be no discussion planning between the various health professionals on their treatment and no one listening to or taking into account what the Pt is telling them. Some staff have been good.

As well the food over all is terrible, at times uneatable I believe. In my opinion the catering is very haphazard. 

The Pt is over 65 was very active before the stoke now wheel chair bound an needing assistance for every day living. Was improving now I believe has gone backwards stuck at the hospital until more able to look after oneself.

One feels very annoyed angry with the treatment given and apparent bullying by some staff towards my friend.

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Responses

Response from Kate Hambleton, Director, Albany Health Campus, WACHS GS 3 weeks ago
Kate Hambleton
Director, Albany Health Campus,
WACHS GS
Submitted on 24/03/2025 at 11:08 AM
Published on Care Opinion at 12:02 PM


Dear Pockets62

Thank you for reaching out and sharing your concerns about your friend’s experience at Albany Health Campus. We truly appreciate you taking the time to advocate for their well-being, and we are sorry to hear that their recovery has not progressed as expected.

Please know that we take concerns about patient care, communication between health professionals, and overall well-being very seriously. We understand how distressing this situation must be for both your friend and those who care about them. Our goal is to ensure that all patients receive the highest standard of care and support throughout their recovery journey.

We would like to look into this matter further. If you are comfortable, we encourage you to contact Eliza Mathew Director of Nursing 9892 2213 so we can discuss your concerns in more detail and work towards a resolution. Your feedback is important in helping us improve patient care and ensure that any issues are addressed appropriately.

Once again, we appreciate you bringing this to our attention, and we hope to work together to support your friend’s recovery. Please do not hesitate to reach out at your earliest convenience.

Kind regards,

Kate Hambleton

Director Albany Health Campus

WA Country Health Service – Great Southern

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