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Disappointed at treatment

Posted By avocetfn53

"Disappointed at treatment"

About: Royal Perth Hospital / Stomach, Bowel and Liver Care (Gastroenterology and Hepatology)

(as a parent/guardian),

My child has been seeing the gastro team at RPH for 18 months and we have got nowhere. 

They have had 5 procedures numerous admissions and has lost 14kg, my child gets a call to say they think they have the diagnosis wrong and they will get an app for a surgeon in 'a few months".

My child asks about their weight loss as they are concerned as we all are to be told: oh it's okay you see the Dietician next month.

We informed the team on their last admission this is starting to affect my child's mental health but then they get treated like this, I feel it's absolutely disgusting and sub standard care.

I will work extra shifts if I have to so my child can see someone private, your services really really need looked into and quickly.

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Responses

Response from Doris Lombardi, A/Executive Director, Royal Perth Bentley Group last month
Doris Lombardi
A/Executive Director,
Royal Perth Bentley Group

Submitted on 4/03/2025 at 12:04 PM
Published on Care Opinion at 12:50 PM

picture of Doris Lombardi

Dear avocetfn53,

I am sorry to hear of the difficulties your daughter is currently encountering to obtain a medical diagnosis. I recognise this would be a very upsetting experience at such a stressful time in their life.

I understand you have been contacted by a staff member of our Patient Experience team and you were assured a thorough investigation is currently being undertaken to address your concerns. The investigation process is very robust and I am confident your concerns will be managed appropriately.

The Royal Perth Bentley Group values feedback as it offers a way to improve the performance and service we provide. Thank you for taking the time to let us know of your daughter's hospital journey.

I sincerely wish you both all the best.

Kind Regards,

Dori Lombardi

A/Executive Director

Royal Perth Bentley Group

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