This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Emergency services

Posted By woodpigeonck37

"Emergency services"

About: Fiona Stanley Hospital / Emergency Department

(as a parent/guardian),

My relative went to emergency department.

Possibly to self harm to be told it was a 5 hour wait. 

They left.

At 8.30 they were beside themself so I took them back to find out it would be a 9 hour wait. Not happy.

I rang emergency and expressed my concern that my relative needs to see someone before they does something to themself that I will hold the hospital accountable for if something happens.

Still could not get a direct answer.

Which is appalling in my opinion.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service last month
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 26/02/2025 at 10:22 AM
Published on Care Opinion at 11:00 AM

picture of Luke Dix

Dear woodpigeon37

I am sorry to hear about the delays your relative experienced in accessing care when attending the Fiona Stanley Hospital Emergency Department (ED). I appreciate that this would have been distressing for your relative and yourself. The ED has been experiencing very high numbers of presentations and access block for those needing an inpatient bed. This has meant that the most unwell patients are prioritised resulting in very long wait times for others. The ED does have nurses based in the waiting room 24/7 to provide assistance to patients or escalate care for those who are deteriorating.

It is difficult to comment on what was happening in the ED on the day your relative presented. If you would like us to investigate this further, I encourage you to contact the Fiona Stanley Hospital Patient and Family Liaison Service on FSHFeedback@health.wa.gov.au or via phone on 9431 2787, 8.30am to 4.30pm, Monday to Friday.

Kind Regards

Luke Dix

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k