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Poor communication between metropolitan and regional hospita...

Posted By homamxn84

"Poor communication between metropolitan and regional hospital"

About: Karratha Health Campus Perth Children's Hospital

(as a parent/guardian),

Frustrated and exhausted, feeling completely stuffed around by PCH and our local hospital in regards to organizing and confirming a telehealth post-op follow up appointment.  No communication from PCH to myself or the local hospital which lead to us missing an appointment and being re-scheduled after both parents taking time off work. 

I believe the communication system between multiple hospitals, staff and the patient/family must improve to be more family centered. 

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Responses

Response from Shaun O'Neil, Chief Digital Health Officer, Digital Health, Child and Adolescent Health Service 4 weeks ago
Shaun O'Neil
Chief Digital Health Officer, Digital Health,
Child and Adolescent Health Service

Submitted on 17/02/2025 at 5:30 PM
Published on Care Opinion on 18/02/2025 at 10:09 AM

Dear homamxn84

I am sorry to hear about your frustrating experience with arranging and confirming your telehealth post-op follow up appointment and understand the inconvenience caused, having to both take time off work, only to face this issue.

We would like to look into this to understand what occurred and would welcome the opportunity to discuss your concerns further. If you would like to do so, please contact the Child and Family Liaison Service by phone on 6456 0032 or by email at CAHSFeedback@health.wa.gov.au.

We hope to hear from you soon.

Warm regards

Shaun
Chief Digital Health Officer
Child and Adolescent Health Service

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Response from Matt Wells, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) last week
Matt Wells
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS)

Submitted on 4/03/2025 at 1:09 PM
Published on Care Opinion at 4:15 PM

Dear homamxn84,

I apologise for your experience in regards to your telehealth post-op follow up appointment and the frustration and inconvenience it must have caused to you.

With my team I would like to review what happened to better understand what occurred and ways in which this issue could have been prevented, from a local services perspective.

If you would like to please contact me by email at mathew.wells@health.wa.gov.au.

I hope to hear from you soon.

Kind regards,

Matt Wells

A/Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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