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Waiting at urgent care

Posted By capricornusyg64

"Waiting at urgent care"

About: Leongatha Memorial Hospital / Urgent Care Centre

(as the patient),

I was advised by a local Medical Centre to attend here recently because they did not have any appointments or a duty doctor that day. I was suffering abdominal pain. I had not eaten the night before or that morning. I went to urgent care, filled out the paperwork,and told to wait. After 5 hours I decided to go home in disgust.

I understand how triage works and those most in need are seen in order. If someone had of appeared from the office and kept the waiting room updated with the wait time I believe I could have gone home or made other arrangements. 

I feel that not everyone in that waiting was in need of "urgent" care anyway' 

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Responses

Response from Gippsland Southern Health Service last month
We are preparing to make a change
Gippsland Southern Health Service

Submitted on 13/02/2025 at 9:25 AM
Published on Care Opinion at 4:05 PM

Dear capricornusyg64,

Please accept our sincere apology for the lengthy wait when you recently attended our Urgent Care Centre. Our aim is to provide safe and timely care to all patients in the hospital. We are in a continuous process of improvement to best service our community.

Your valued feedback has prompted a review of our communication practices for our Urgent Care waiting room. To assist us further in our improvement efforts, we would welcome the opportunity to discuss your experience. Please contact Kylie Ashton, Director of Nursing on ph. 5667 5664 or email kylie.ashton@gshs.com.au at your convenience. Thank you again, I trust your next experience at GSHS will be a more positive one.

Kind Regards,

Nicole McFarlane

Acting Executive Director of Clinical Services

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