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My transgender child's experience

Posted By Trans is beautiful

"My transgender child's experience"

About: CAMHS Midwest

(as a parent/guardian),

My child and I saw a clinician for their increasing depression and anxiety.

The clinician was unprepared for my child's appointment. Had no notes, or their referral with them at all. Also there was another staff member in the room as well. Neither of them introduced themselves to us. No name tags either. 

This clinician had no idea whatsoever why we were there and didn't even ask us. They proceeded to guess why we were there and create their own story with no accurate details. 

I recall they then said to my transgender child, so you regret your transition, right? And began to mis gender them the remainder of the appointment. Despite my correcting them three times. 

In my opinion, this inadequate, unprofessional and dangerous behavior is unacceptable! 

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Responses

Response from Lindsey Money, Regional Manager, Midwest Mental Health and Community Alcohol and Drug Service , Mental Health, WA Country Health Service 2 months ago
Lindsey Money
Regional Manager, Midwest Mental Health and Community Alcohol and Drug Service , Mental Health,
WA Country Health Service

Submitted on 11/02/2025 at 5:49 PM
Published on Care Opinion on 12/02/2025 at 10:01 AM

picture of Lindsey Money

Dear Trans is beautiful

Thank you for sharing your family’s experience with us on Care Opinion.

I was very sorry to read of your child’s interaction with our Health Service. We are committed to provided safe, compassionate care to every member of our community, your feedback makes clear we failed that for your child and yourself. For this I offer my sincere apologies and wish to assure you as a team we will learn from this valuable feedback.

I am very pleased to know you have already spoken with my colleague, Dr Mat Coleman, Clinical Director, and we have arranged an appointment for your child when Dr Coleman is next in Geraldton. I hope this will allow us to provide valuable support to your child and yourself.

Please don’t hesitate to contact me if you wish to discuss this in more detail or if I can do anything to support in the future. My name in Lindsey Money, I am the Regional Manager, Midwest Mental Health and Community Alcohol and Drug Service and I can be contacted on 0448 426 691.

Once again please accept my apologies and thank you for allowing us to make improvement to our service.

Regards

Lindsey Money

Regional Manager, Midwest Mental Health and Community Alcohol and Drug Service

0448 426 691

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