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Care Opinion

Doctors at the hospital

Posted By v1olated

"Doctors at the hospital"

About: Bentley Hospital / Day Surgery Unit

(as the patient),

I went for a procedure. In the operating room, I found the doctors of the other gender were rude, I felt they were treating me as if I weren't human. It seemed they just started sticking needles etc in my skin without telling me what's happening. They also kept moving me around roughly and shoved tubes and things into my mouth without telling me what was happening. I felt very violated 


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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group last month
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 7/02/2025 at 3:20 PM
Published on Care Opinion at 4:20 PM

picture of Ben Noteboom

Dear v1olated

I am deeply sorry to read that your procedure has left you feeling violated and distressed. The behaviour you have described from our staff is not in keeping with the Bentley Health Service values. The comfort and safety of our patients is important to us at Royal Perth Bentley Group, with medical and nursing staff working diligently to provide high quality care to all patients. I apologise if your experience fell short of these expectations.

I encourage you to contact our Patient Experience Team if you are comfortable to do so and have not done so already, so that we can fully investigate your concerns. You can contact them directly on 9224 1637 from 8am to 4pm during weekdays or alternatively you can email RPBG.feedback@health.wa.gov.au.

Thank you for sharing your Care Opinion story, feedback such as yours enables us to continually improve the care and treatment we provide to our patients and the community.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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