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"Hospital admission"

About: Armadale Hospital / Emergency Department

(as the patient),

I presented my self at ED in Armadale  Hospital to assess significant swelling and pain on both ankles, feet and calves.

I had been an Inpatient  at Armadale  Hospital prior  to this visit , admitted for four days., and had sepsis  bacteria in my blood  stream, and was very unwell.

Around 10 days after been discharged,  I presented to Armadale  ED, with swelling, pain etc.

They did a blood test to eliminate  any residue bacteria in my blood, and sent me home with a suggestion of Gout,  in light  of my blood having Nil Uric Acid present.

I  then presented again at ED Armadale  around 4 days later  with same issues,  but worse.

I was admitted, late after sitting in waiting  area, from 8.30 am till they took me to a space created in EDU, was not even a Bay, it was a space they store equipment., between  bay 7/ and 8.

No privacy curtain,  no nurse call button,  thin bed, no power point, no tv, phone etc, because it wasn't even a Bay for beds/patients. 

My spouse rang and complained to unit Manager, and I recall they said,  We can return me back to chair in ED Waiting  room if I prefer, how Disgusting. 

At 10pm moved to MAU unit, another  holding area, single room, but no toilet in room, next day moved to single room in Actual Ward, but next day moved to 4 bed ward, with a patient screaming day and night, other two patients  had Dementia and didn't realise  where they were actually. 

We told Co ordinator that as a Patient  that was admitted as a Private  patient in a public  hospital,  an assurance  they give and advertise, that we would be made comfortable and looked after as a Private Patient. 

We told Senior staff  that this wasn't acceptable,  and either find me somewhere that was acceptable,  otherwise organise Discharge papers ASAP.

Was moved to another 4bed room on same ward, much quieter,  but No toilet, shower facilities within this room.

I believe this area was never  intended for beds, as no facilities as stated, and none of the lights above Bays could be turned off or on independently,  this area has been converted  to fit more curtained off bays on the Cheap.

My biggest Gripe, I was put In 4 different beds / locations  over 3days, and Armadale Hospital  promises to look after you and make you Comfortable, if you are prepared to use your private health cover, admit as a Private Patient. 

In my opinion, what this Hospital says, and what it does, are two very different  things. 

Never Again, based on my experience, and I will make sure  I inform  as many people about the way this Hospital treated me. 

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Responses

Response from Helen Fullarton, A/Executive Director, Armadale Kalamunda Group yesterday
Helen Fullarton
A/Executive Director,
Armadale Kalamunda Group
Submitted on 20/01/2025 at 6:52 PM
Published on Care Opinion on 21/01/2025 at 10:22 AM


picture of Helen Fullarton

Dear Treated Badly,

Thank you for sharing your experience at Armadale Hospital. I sincerely apologise for the distress and discomfort you endured during your stay. We take your feedback seriously and regret that your care did not meet your expectations.

We understand your concerns regarding the lack of privacy, inappropriate facilities, and the inconvenience of being moved multiple times. Your experience does not align with the standards of care we strive to provide.

Your feedback will be forwarded to the relevant departments for further review. If you would like to discuss this matter in more detail, please don’t hesitate to reach out to our Consumer Liaison.

I would appreciate the opportunity to investigate your concerns in more detail and so I encourage you to contact us via our Consumer Liaison Service on (08) 9391 1153 or AKG_ConsumerLiaison@health.wa.gov.au

Once again, we apologise for the challenges you faced, and we appreciate your input as we work to improve our services.

Sincerely,

Helen Fullarton

A/Executive Director

Armadale Kalamunda Group

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