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Care Opinion

Food .

Posted By deploymentzr89

"Food ."

About: Joondalup Health Campus

(as the patient),

I spent almost a week at Joondalup hospital. Based on my experience, the food quality at the hospital was inedible.

The weetbix breakfast was good though and basically that’s all I ate. I also kept any fresh fruit to nibble on later.

I was excited that jelly was on my tray but the jelly was diet jelly and tasted fowl because of the chemical sugar they use. Another thumbs down.

If I could have paid for the meals that private patients get I would have, my spouse kept bringing me soup and sandwiches.

I got chefs choice more time than I got what I asked for, and I was ticked off about that. Why bother having a menu when they don’t send you what you want.

To be honest “chef “ is not the term I would use in that kitchen. Bad cooks more like it, in my opinion. How can people get well eating like that?

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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus 3 weeks ago
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus

Submitted on 14/01/2025 at 3:45 PM
Published on Care Opinion on 15/01/2025 at 10:41 AM

Dear deploymentzr89,

Thank you for taking the time to share your feedback about your recent stay at Joondalup Health Campus. We are truly sorry to hear that the food quality and menu choices did not meet your expectations and that it impacted your overall experience.

Please know that we take all feedback seriously and are committed to improving our services. We will review your comments with our catering team. Your feedback will be taken into consideration when reviewing the meals and meal service. Your suggestion to offer the option to pay for private patient meals is also noted and will be considered.

If you would like to discuss your experience further or provide additional details, please feel free to contact our Consumer Liaison Service by email: consumerliaison.jhc@ramsayhealth.com.au. We value your input and hope to have the opportunity to serve you better in the future.

Thank you once again for your feedback.

Sincerely,

Mary Ferrier

Director of Clinical Services

Joondalup Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by deploymentzr89 (the patient)

In my opinion, I feel we shouldn’t have to fight for a basic human right.

I have a health problem that limits my choices. So that’s why chefs choice is not an option for me. But I feel that was ignored.

I still would like to know why the private patients get better meals than the poor.

I feel we all need proper nourishment, even more so when in hospital.

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