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Great amazing staff who went above and beyond

Posted By januaryrm46

"Great amazing staff who went above and beyond"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

Coming to hospital is a stressful time but when we went through to PCH ED, I knew that was not going to be the case. The Triage Nurse listened and asked questions intently. The Emergency Dr went over and beyond my expectations. She knew that we were from out of town and organised referrals on the day. She also took a great interest in our case, and I believe did everything in her power to get answers. 

The ED nurse who found my other child upset and gave her a teddy was godsent. The general Paeds Team made my child feel at ease and even made her laugh in the tough situation.  They kept me up to date with the plan regularly.  Nurses on ward 1B were great and made my child feel at 'home'. Thank you all from the bottom of my heart. 

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Responses

Response from Nicky Van Someren, Nurse Co-Director, Medical Division, Perth Children’s Hospital 3 weeks ago
Nicky Van Someren
Nurse Co-Director, Medical Division,
Perth Children’s Hospital

Submitted on 10/01/2025 at 6:41 PM
Published on Care Opinion on 13/01/2025 at 10:31 AM

Dear januaryrm46

Thank you for your lovely feedback about your recent experience at Perth Children’s Hospital. We understand how stressful it can be for children and parents in the Emergency Department, especially for families who live out of town, and we’re so pleased to hear that it was such a positive experience for your family.

The staff in ED, the General Paediatrics team and Nurses on ward 1B will be delighted to receive such warm recognition. We are extremely proud of the level of care and commitment our teams bring to their roles and your positive experience is a credit to them for their support of you and your children.

Thank you again for your very kind words and we wish your child all the very best for a speedy recovery.

Warm regards,

Nicky

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