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Care Opinion

Incompetence re bookings.

Posted By golfdm35

"Incompetence re bookings."

About: Sir Charles Gairdner Hospital

(as the patient),

Late last month patient transport arrived to take me for an appointment, ,I checked and informed the driver it is not until the same date this month. Recently, 14. 50 hrs I received a call from someone who I felt was a very pompous person telling me I had an appointment at 14 30 hrs. Upon checking my dairy there was no appointment for that day. As I always write my times and day in also book patient transport in advance.

In my opinion, obviously they are not focused on their job, I believe small mistakes can lead to more major mistakes, and I do not wish to become a victim of blundering mistakes. As I have spoken out let there be no victimisation towards me.

Blessings golfdm35

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 16/01/2025 at 7:54 PM
Published on Care Opinion on 17/01/2025 at 10:17 AM

picture of Jodi Graham

Dear golfdm35,

Thank you for sharing your concerns. I understand how frustrating and confusing this situation must have been for you, and we appreciate you bringing it to our attention.

Regarding the transport issue, I recognise that the communication could have been clearer, and we have spoken to the relevant manager to ensure this is being addressed.

As for the call you received, our sincere apologies if the tone was not as respectful as it should have been. We have looked into this to ensure future communication is handled better.

Your feedback is valuable, and I assure you there will be no victimisation. Please feel free to reach out if further issues arise.

Kind regards,

Jodi Graham

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