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"Fantastic Public Health System"

About: Prince of Wales Hospital / Emergency Department Prince of Wales Hospital / Intensive Care Unit (ICU) Prince of Wales Hospital / Randwick Campus Operating Theatres

(as a relative),

My partner of 30 plus years presented to the Emergency Department at Prince of Wales Hospital Randwick, unable to breathe. Thanks to the incredible knowledge and skill of the doctors and nurses it was established that he needed an emergency tracheostomy and then a rather large tumour removed from his vocal cords. He then spent close to a week in intensive care. I have nothing but thanks and gratitude for everyone we encountered during his stay. The doctor's with their skill and immediate action, and excellent communication. The nursing staff for their care, compassion and efficiency. The administration staff for making everything that little bit easier. From our daughter and I, thank you for allowing us to keep him. You are all absolute champions and we are lucky to have you in our health system. We are extremely lucky to have this wonderful service in this country.

I would like to give a special shout out to the following staff.

Dr Emma – ENT – Legend!

Dr Mitch – ENT Registrar – Legend!

Dr Tim – AKA Santa Claus – Legend!

Nurse Tilly – an absolute gem 😊 - such a special way with patients and a gift for keeping family informed and at ease.

Nurse Aline

Nurse Sarah

Nurse Kelly

Nurse George

Nurse Neenu

There are many more who also attended to my partner, but unfortunately their names have slipped my mind.

Everyone was fantastic and we are forever grateful.

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Responses

Response from Inge Vuuregge, NCSR Nursing & Operations Co-Director, Executive, Prince of Wales Hospital 5 days ago
Inge Vuuregge
NCSR Nursing & Operations Co-Director, Executive,
Prince of Wales Hospital

Senior Nurse Manager

Submitted on 10/03/2025 at 10:58 AM
Published on Care Opinion at 12:37 PM


Dear squatjz33

Thank you for taking the time after your partner's difficult circumstances for your family to share with us your recent experience in our hospital. We are very grateful for your kind words of recognition of all our clinical staff who were involved in your partner’s care.

We appreciate you taking the time to reflect and share with us your observations of the high care standards you were given. We always encourage our staff to provide the highest standards of excellence and your experience is a great testament that we are providing compassionate and empathetic care to all our patients and their families.

I hope your partner's recovery is ongoing and that he is doing well at home.

We will make sure that your kind words of gratitude and appreciation are shared with the relevant teams.

Regards,

Inge Vuuregge

Co-Director of Nursing & Operations NCSR

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