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Post surgery care

Posted By membermj34

"Post surgery care"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I had 4 procedures done in the day procedure unit of Bunbury regional hospital. A salpingectomy, hysteroscopy, uterine ablation, and d&c, checked for endometriosis and remove any they could find and any polyps. First off the procedures that I had discussed with the doctor at the doctors practice / office was different to what was put on my paperwork which we then had to adjust as they were moving me into the theatre, when I had just come round from being under anaesthetic, the doctor walked in and flippantly told me they found nothing and then when I was discharged, I was released with no pain relief or anti nausea medication, and no discharge notes about procedures completed. I then ended up at urgent care the following day to get the pain and nausea under control. 

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Responses

Response from Nicola Piacentini, Clinical Nurse Manager, DOSA/DPU/DP23/ASU, Bunbury Hospital last month
Nicola Piacentini
Clinical Nurse Manager, DOSA/DPU/DP23/ASU,
Bunbury Hospital

Submitted on 20/12/2024 at 1:55 PM
Published on Care Opinion at 5:47 PM

Hello membermj34

I am the Clinical Nurse Manager of the Day Procedure unit.

I was saddened to read that you did not receive the care that you were expecting.

We endeavour to provide all our patients, care to the highest standard and I apologise that we did not do this for you.

I would welcome you to contact me on 0499 525 747 or nicola.piacentini@health.wa.gov.au and we can discuss your experience and how we can improve or care for the future.

Kind regards

Nicola Piacentini

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Response from Karen Horsley, Co-Director Stream B, Bunbury Hospital, WACHS - South West last week
Karen Horsley
Co-Director Stream B, Bunbury Hospital,
WACHS - South West

Stream B includes: Surgical, Maternity, Paeds, Theatre, DPU, Waitlist and HSSU

Submitted on 28/01/2025 at 3:17 PM
Published on Care Opinion at 4:08 PM

picture of Karen Horsley

Dear membermj34

I do hope you have now recovered. I do apologise for the post operative care and the inaccuracies you have raised regarding the consent form.

We have taken your feedback seriously and have informed the gynaecology teams re same.

If you would like us to follow up further regarding your individual case, please don't hesitate to contact the team on 08 97536537 or swfeedback@health.wa.gov.au

Your Sincerely

Karen Horsley

Service Co-director

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