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"My Mum's care in ED at Royal Perth Hospital"

About: Royal Perth Hospital

(as a relative),

My 92 year old Mum was taken to RPH last Saturday morning from her Residential Care facility.  She was very ill.  The ED doctor, Ian, rang me.  He told me about her health and that she probably would pass very soon.  He wanted to let me know so I could try and be by her side.  He was ssooo kind to me.  He rang me again and this time he took the time to discuss with me what was the best thing for Mum.  He listened patiently to me while I explained what Mum had told me before her dementia got really bad.  She had had a good life and was ready to pass.  Ian was so lovely and supportive to me as I shared this information.  It was decided that she would be put on morphine to take away any pain and discomfort she might be feeling.  When I arrived at the hospital, Ian had finished his shift.  I sat with Mum.  Nurses Sam and Bradley spoke to me and made sure I was okay.  They were very kind. 

When Mum passed a few hours later.  Bradley sat with me for a little while.  Sam asked me if I needed anything.  Bereavement support etc.  Even the meals lady gave me a hug.  Although it was a very sad time, the RPH staff were so amazing and I will never forget their kindness and support.  Thank you

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 3 days ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group
Submitted on 19/12/2024 at 11:00 AM
Published on Care Opinion at 11:37 AM


picture of Ben Noteboom

Dear Supported daughter,

My sincere condolences for the loss of your beloved Mum. The loss of a parent is incredibly difficult and my thoughts are with you during this tough time. It sounds as though your Mum lived a full life and will be sadly missed.

It is touching to hear the empathy and kindness you experienced from our staff during this time. I am grateful that in the midst of your grief, you took the time to share this with me.

Our Emergency Department (ED) staff work exceptionally hard to provide care to our patients and their loved ones. I am so pleased to hear the difference that Ian, Sam and Bradley each made as they supported you through this time. It is the little things which really make a difference and I am proud to work in an organisation that truly cares. I will make sure that your words of thanks are passed on to each of them.

I am glad that you were provided with bereavement support and I hope you find peace and comfort as your grieve the loss of your Mum.

Best wishes,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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