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I am suffering from redness in my left eye. I went to Sydne...

Posted By sunws88

"I am suffering from redness in my left eye. I went to Sydney Eye Hospital Emergency"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I was greeted well by the staff and the nurse who did the preliminary checks was also good. Dr. Prakshi saw me and she spent sufficient time with me to understand my situation and has gone through meticulously all the past records and did ultrasound scan and other checks and informed me of the diagnosis and gave me a discharge report.

She was very helpful and answered all my questions and I felt that she is a very caring person and did her professional duties with excellence. Many thanks to her for everything and based on my experience I will not hesitate a bit to refer her to other patients if I am given the chance to. Thanks Prakshi and I hope you will be rewarded for your great work, care and professionalism. Best wishes, sunws88

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 4 days ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 19/12/2024 at 7:57 AM
Published on Care Opinion at 11:35 AM

Dear sunws88,

We are so pleased to hear that you had a positive experience in the Emergency Department at Sydney/Sydney Eye Hospital and that staff who treated you and provide care were attentive, caring and professional.

We are very fortunate to have such dedicated, compassionate staff working at Sydney/Sydney Eye Hospital who are committed to providing holistic, empathetic, and high-quality care. It will give us great pleasure to pass your feedback on to Dr Prakshi and the team.

Thank you for taking the time to share your experience at Sydney/Sydney Eye Hospital via Care Opinion.

We look forward to caring for you again in the future if required.

Warm Regards,

Dr Pauline Rumma

Director of Clinical Services

Sydney/Sydney Eye Hospital

George Bayeh

Acting Director of Nursing and Support Services

Sydney/Sydney Eye Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sunws88 (the patient)

Dear Pauline,

Many thanks for your reply. Makes me feel confident and pleased that patients opinion are being monitored and the needful is done in time. This will surely make the services offered by Sydney/Sydney Eye Hospital more efficient and patient friendly,

Kind regards,

sunws88

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