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Emergency services

Posted By whisperqn73

"Emergency services"

About: Armadale Hospital / Emergency Department

(as the patient),

One of the staff member misbehave with me, I recall they said if they gonna admit me am I going to refuse them and go home? I don’t know why they ask me that question. I have just asked them how long is the wait ? I felt they were a bit rude and you can’t behave like that with patient in emergency. I understand there should me more serious patients before me and they deserve priority. I have been diagnosed with kidney stone this week and was in really bad pain from 3 days. Sorry to say I’m also not happy with that they put me on triage 4. 

I hope they can assess the situation more better. 

I don’t complain usually but I have notice very unusual things this time. 

Thank you for your time. 

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS last week
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 10/12/2024 at 12:22 PM
Published on Care Opinion at 1:04 PM

picture of Neil Cowan

Dear whisperqn73

Thank you for getting in touch.

I am sad that you felt our staff were a bit rude to you particularly given the really bad pain from your kidney stone.

Please may I apologise for this to you as we always aim to provide excellent care.

So we can investigate matters further, including our triage process decision, may I encourage you to contact us via the Consumer Liaison Service on (08) 9391 1153 or by email to AKG_ConsumerLiaison@health.wa.gov.au

Kind Regards

Neil Cowan

Executive Director

Armadale Kalamunda Group

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