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My experience at the rehabilitation service

Posted By decembertn59

"My experience at the rehabilitation service"

About: Fiona Stanley Hospital / State Rehabilitation Service Wards A&B, Wards 1A& 2A

(as the patient),

I am a patient on ward 1A of the state rehab service at FSH. I feel the staffing of this ward is inadequate to meet the workload. The nurses are all fantastic, but it seems they are so over worked that they are unable to provide adequate care. 

Some examples of where care has fallen short of expectations:

1. There was a time went I went for 4 days without being washed.

2. Last week I was suspected to have an infection, yet my observations weren't checked for 21 hours. 

3. There are frequent medication errors, at least 2-3 per week just for me. Its Monday morning and I have already had a significant medication error for this week (incorrect medication given).  

4. Creams prescribed on the medication chart are not being applied. The nurse simply writes an "S" to suggest self administered. This is despite 1 of my creams being applied to my feet, which I can not reach. And I don't even know where the other 2 creams are. 

5. Call bells take a long time to be answered - one day I fell asleep while waiting for the call bell to be answered. One day last week I could hear a patient calling out as he was so frustrated about the call bell not being answered. When the call bell is answered, its often a student or AIN who can't assist you with the request anyway. 

The staffing on this ward needs to be increased by at least 2 nurses on the morning shift and 2 nurses on the afternoon shift. Once again, individually all the nurses are great, but I feel they are just overworked. 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 weeks ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 6/12/2024 at 6:03 PM
Published on Care Opinion on 9/12/2024 at 10:16 AM

picture of Neil Doverty

Dear decembertn59,

I am sorry to hear your care is falling short of your expectations. Firstly, thank for you acknowledging and highlighting the positive experience you have had with our incredible nursing team.

As this is an anonymous site it is difficult to provide detailed feedback regarding your specific concerns outlined.

I can advise however that the Nurse Unit Manager for the ward is available to meet with you to investigate any current or previous issues with your care and treatment plan.

I hope to reassure that all incidents related to patient care are tracked closely within each ward and across FSH with strict governance processes in place to monitor these. The Senior Management Team for the State Rehabilitation Service has confirmed with me that there are no current concerns related to Ward 1A requiring specific interventions. I trust the Ward Nurse Unit Manager will be able to provide feedback for the incidents you have mentioned.

I also hope to assure you that all our staffing levels are monitored closely and regularly to ensure a safe patient care environment. Part of these measures includes reviewing call bell response times.

If your concerns continue and you feel our Ward Team are unable to resolve please contact the FSH Patient and Family Liaison Service, who can arrange investigation as required.

Thank you and I wish you a speedy recovery.

Kind regards

Neil Doverty

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