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Unhelpful

Posted By neptunejf85

"Unhelpful"

About: Kalgoorlie Health Campus / Emergency Department

(as the patient),

Went to emergency due to couldn’t get into any doctors as I had surgery just ova a week ago and I needed some pain killers for the pain 

They gave me an endone tablet then sent me for an xray which the person there asked me wat happen so I told them but then they reckon to ask my doctor as they said I had broken my heel that’s why the screws are there. I said no I haven’t broken it but they still reckon I did 

So I go back to Ed then the doctor came out and said they think the screws have moved and to go home and rest and to take panodol and nurofen which I had previously had been taken and it wasn’t helping for pain.

So for 3 1/2 hours to sit there in pain to get no were yes I’m upset as I can’t sleep and I know the Ed was very busy but all I wanted was a script for tramodol and asked if they know why I’m getting this stabbing pain but couldn’t help me so now I’ve got to wait in pain to see ortho 

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Responses

Response from Alicia Michalanney, A/Director, Kalgoorlie Health Campus, WA Country Health Service 2 weeks ago
Alicia Michalanney
A/Director, Kalgoorlie Health Campus,
WA Country Health Service

Leader of the teams and services at the Kalgoorlie Health Campus

Submitted on 6/12/2024 at 12:56 PM
Published on Care Opinion at 3:47 PM

picture of Alicia Michalanney

Dear neptunejf85

Thank you for reaching out to us. I know in the past you have let us know when we have done things well, so thank you. I am sorry that this time you didn’t get the help you needed to get your pain under control. We are keen to keep improving our patient centred approach to care and would appreciate if you reached out to us via GSEGCG@health.wa.gov.au so we can investigate your case specifically. Then we would also be able to provide direct feedback to the team members involved and a detailed response to you as well.

I hope your appointment with the Orthopaedic Surgeon went well and your recovery from here is smooth.

Kind regards Alicia

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