"Mending bones"

Dear PCH Surgical Team & supporting departments,

We recently had the pleasure of experiencing the outstanding care at your hospital, and I wanted to express our heartfelt gratitude to everyone who made our journey through your services so positive.

First off, your Orthopaedics Department deserves a standing ovation for their fancy photos and great child-friendly translation for the ridiculously long medical terms into something understandable for a 12 year old. Long words aside, they’ve clearly mastered the art of putting patients back together again.

The MRI team turned what could have been a daunting experience into a fun-filled adventure. Who knew TV in a noisy tube could be so exciting? Thanks to you, we now have a “Top Gear”-addicted child—but we’ll let that slide because of your incredible care – star of the show goes to MRI James.

In Clinic C, (especially nurse Madi and doctor Madi) the kindness and efficiency of your team shone brightly, even in the midst of your busiest moments. And to the nurses in the plaster room, thank you for the steady stream of smiles—it made all the difference.

Theatres worked their magic with dressing perfection, and PACU nailed the art of the post-surgery pick-me-up with icy poles. I didn’t get to witness the theatre magic firsthand (thankfully!), but it’s clear from the meticulous care my son received that your surgeons and anaesthetists are at the top of their game (thank you so much Mr. Honey and fabulous team Georgie and Madi). Their direct and child-friendly communication was a true standout.

A huge thank you to Ward 3C, where Abbey, Kylie, and the highly skilled graduate nurse – I’m so sorry I forgot your name (and Sally who supported the graduate nurses). You were all incredibly caring, kind and comforting to our boy. I want to commend the way you all spoke to him first (rather than us); exemplary child-centred care.

Special thanks to Amy, the Upper Limb OT, who transformed the anxious nerves into excitement about his “robot arm.” Your kindness and creativity truly made the process fun and approachable for him.

The Starlight Captains were nothing short of heroic. Your contagious happiness brought out the biggest smile, reminding us all that joy is a powerful part of the healing process. Our boy (and us parents) hugely appreciated your magical touch.

To the PCH volunteers— guiding many lost people with energy, patience and generosity. You make the hospital feel like a welcoming community, thank you.

And last but not least, a shoutout to the Communications team for the wonderful video featuring Amelia and Pranay. It’s a great reflection of the incredible work being done to make this a truly child and family welcoming experience.

Thank you, happy parents and happy functioning, mended boy.