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"My happy discharge experience today"

About: Armadale Hospital

(as the patient),

They sent me to Discharge Lounge to wait for my paperworks. I am exhausted because I waited long time over 4 hours, until I got my discharge med (Dr changed me to a new water pill, they are too expensive to buy in outside chemists)! Pharmacist Harry is very handsome, true gentlemen. Doctor with beard glasses, he comes talks to me in Discharge Lounge, very kind, professional.

Nurse has an beautiful smile, greeting me, she gives me sandwiches and cold drink, I am happy. There are free lollies, and I grab some as well. Nurse is kind, respectful, and gentle, she took me to the loo every half an hour on wheelchair as I am on water pill...

Good job well done!

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 4 weeks ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 28/11/2024 at 2:46 PM
Published on Care Opinion at 3:02 PM


picture of Neil Cowan

Dear pavonq3903,

So pleased you are happy.

Kindness is very important to us here at Armadale Kalamunda Group.

Reading your words about our Harry, one of our Doctors and our Nurse and how they listened and looked after you in our discharge lounge was lovely.

Please know I will share your kind words with our staff and with a smile.

Glad you liked the free lollies too!

Kindest Wishes,

Neil

Neil Cowan

Executive Director

Armadale Kalamunda Group

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