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Dismissive, inattentive care.

Posted By Patient0

"Dismissive, inattentive care."

About: Armadale Hospital / Emergency Department

(as the patient),

I attended Armadale hospital after being sent from urgent care. I felt the staff did not listen to me. They did not perform any tests. They refused to give me IV fluids, even though I was sent there from urgent care severely dehydrated. They gave me medication I told them does not work for me, and discharged me. Based on my experience, some of the worst care I’ve ever received. Did not even see a doctor. In my opinion, appalling. 

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 3 weeks ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 26/11/2024 at 5:02 PM
Published on Care Opinion at 5:44 PM

picture of Neil Cowan

Dear Patient0,

Thank you for taking the time to share your story with us.

I am very sad that you felt our staff did not listen to you after your arrival from urgent care, particularly given the fact that you were sent from urgent care severely dehydrated.

Please may I apologise for how you are left feeling and reflecting after your experience with us.

Accountability is an important value for us at Armadale Kalamunda Group, if you are able to and could get in touch on 9391 1153 or email AKG_ConsumerLiaison@health.wa.gov.au we can investigate matters further for you.

Kind Regards

Neil Cowan

Executive Director

Armadale Kalamunda Group

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