"Lack of Care - GP Access"

The GP centre PHMC is very heavily booked. I understand that.

The staff advise to call at 8am to check for any cancellations.

I tried to call form 8am but the system went through a long drawn out message prior to transfer then errored and hung up. Thinking this might be congestion I waited 5 min and tried again. Same Error and hangup.

As the appointment was important, and not wanting to congest the ED, I tried calling reception. They were aware of the error. I asked if they could help. The staff member said I can transfer you again, but it will also error. When I said “How do I get through then ? “, I recall they simply said there is nothing we can do. So where do I go from there ?

Does this place have a working phone system ? It seems to be constantly failing, and they keep promising to fix it. Getting through to Xray has seemingly been impossible for years, now the GP has failed too.

I really feel this health service is getting worse on a daily basis. Not only are the systems falling over, but it seems the staff have no care either. I believe they know you have no option now, so don’t have to care.

If you were a business, I feel you would have gone broke many years ago.

All we want is somewhere to go that cares when we are sick.