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"Staff member seemingly thought they knew better"

About: Albany Health Campus / Emergency Department

(as the patient),

Immersive Reader

This is as I remember and have been informed as I currently have a head injury as a result of this event/s.

I Arrived at ED, whom were informed of my arrival from my GP office: witnessing multiple staticus-epilepyicus seizures and needed to be seen to.

Instead, I recall a staff member at reception insisted on me wearing the blood oxygen measure and following the usual check in procedure while already having an unresponsive staticus-epilepyicus seizure which then turned into a tonic-clonic seizure.

This happened 8 minutes after arriving despite the hospital and reception being informed of my impending arrival and seizing.

Thankfully a competent nurse/s and doctor/s got involved and I was taken though to ED. (Thank you!)

After some battle seizing and being given everything under the sun I later died and was resuscitated and placed into and induced coma.

I was then flown by Royal flying doctors (Thank you!) to Perth (and helicoptered? Thank you!) to the hospital for appropriate care.

A doctor that night at Albany campus said the 8 minutes (i.e. before I was having a tonic-clonic seizure) said I could have faired better if I was seen earlier.

So what does it take to get seen to at hospital... Even seizures in the waiting room seemingly aren't enough?

This is the second time I feel I have been a victim of one apparently incompetent employee at Albany Campus, both time nearly permanently ending me.

While most the nurses and doctors are absolutely brilliant! I seem to find that one bad apple each visit.

Sorry to the doctors and nurses who saved my life. Please don't take offense.

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Responses

Response from Wendy McKinley, A/ AHC Director, WACHS GS 4 months ago
Wendy McKinley
A/ AHC Director,
WACHS GS
Submitted on 14/11/2024 at 3:47 PM
Published on Care Opinion on 15/11/2024 at 10:00 AM


Immersive Reader

Dear slidezy77

Thank you for taking the time to share your story on Care Opinion. I am very sorry to read of your distressing experience at the Albany Health Campus Emergency Department. I acknowledge the concerns you have raised and assure you that your feedback is important to us, as it helps us identify opportunities for improvement.

It is concerning to hear that you have a head injury as result of this event and equally concerning that having experienced a seizure in our waiting room that you believe that it was not promptly addressed. We understand how critical timely intervention is, especially in cases of status epilepticus.

Thank you for your kind words about the medical team who ultimately cared for you.

If you would like us to comprehensively review the care that you received, please contact us on 9892 2620 and we will ask the Director of Medical Services to review your case.

Yours sincerely,

Wendy McKinley

Director Albany Health Campus

WACHS Great Southern

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