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"ED on the other side as the patient"

About: Sir Charles Gairdner Hospital / Emergency Department

(as the patient),

I had a horrific experience in the ED recently. Being a fellow healthcare worker, I’m quite appalled with the level of care/lack thereof that I received. 

I was BIBA with significant abdominal distension, severe tachycardia, vomiting and 10/10 pain with a recent history of bowel obstruction requiring emergency surgery. I was taken straight through to a bed and assessed by a doctor. Following this I listed the medications I had taken at home an hour prior - the nurse proceeded to seemingly ignore me and hung a bag of paracetamol which I had already self-administered an hour prior. They then tried to administer an antiemetic that I was already at max dosage on. Crying in agony and vomiting, struggling to sit up, my call bell was hung on the wall and I couldn’t reach it. I proceeded to ask for help multiple times by staff passing by and was seemingly ignored. 

Finally, my nurse came back - after sitting with a colleague looking at their phones, and said I can only have Panadol and there’s nothing else they can do for me. I requested a different antiemetic and I felt I was completely brushed off while the nurses stood there watching me throw up constantly without batting an eyelid. I had to request my nurse to take my vitals (which were never done on admission to the room) given I had been tachycardic around the 130s with palpitations. At this point I believe I could care for myself better at home. Also extremely unprofessional talking about patients within hearing distance in my opinion. I ended up DAMA and attending a different hospital. Overall I’m extremely disappointed in the apparent complete lack of care, compassion and professionalism. As a Triage 1/2 - I had bloods taken and was given paracetamol in the 3 hours that I was there. 

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 20/11/2024 at 6:32 PM
Published on Care Opinion on 21/11/2024 at 10:14 AM


picture of Jodi Graham

Dear bluexb55,

Thank you for taking the time to provide your feedback about your experience at Sir Charles Gairdner Hospital's Emergency Department (ED).

I was sorry to read that your experience was not a positive one and that you felt ignored and did not receive compassionate care from our ED staff.

This is not the standard of care we aim to provide, and your feedback has been forwarded to our ED team to highlight your concerns, reinforce accountability and ensure consistency in delivering a compassionate, high-quality service.

If you would like us to investigate your presentation further, can you please contact our Consumer Liaison Service (Phone: 6457 2867 or email CLS@health.wa.gov.au) so we can get further details from you to initiate a detailed review of your case.

Once again, I sincerely apologise for your experience, and I hope you are on the road to recovery.

Kind regards,

Jodi Graham

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