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"My recent stay"

About: Margaret River Hospital / Emergency Department

(as the patient),

I was travelling through WA (from Victoria) when I had a sudden onset of back pain and couldn’t walk. We drive to Margaret River Hospital as I was in agony.

From the moment I arrived the staff were fantastic. The admin staff doing a wheelchair so I could come in. After triage I only waited approx 15 mins before I was called in. The nursing staff were very empathetic as was my doctor. Without MRI I couldn’t be diagnosed but was suspected cauda equina. They arranged transfer for me to go to Bunbury. During the wait my pain was looked after and I was informed of everything and involved in my care. I went on to be transferred to Sir Charles Gairdner hospital for emergency surgery on my spine. The doctor had originally tried to get me flown to Charlie’s but it didn’t pan out. 

I’m very thankful of how caring and supportive the staff were. It was a pretty scary time for me and extremely painful. My husband and daughter were kept up to date with what was happening and I felt very safe. 

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Responses

Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West last month
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West
Submitted on 12/11/2024 at 12:42 PM
Published on Care Opinion at 1:08 PM


Dear Travelling with back pain,

Thank you for taking the time to share your story on Care Opinion.

Your words mean a lot to us.

We also think our staff are fantastic too and we were particularly pleased to hear that our staff took extra steps to ensure that you were able to be treated promptly.

Our staff’s commitment to provide patients and families within our community with the highest quality of care makes us extremely proud.

The staff are always very grateful to hear back from the patients and their families regarding the care that they have provided.

I hope that you are continuing on your road to recovery.

Yours sincerely,

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

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