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Excellent treatment at Northcliffe Nurses Station

Posted By coordinationnp68

"Excellent treatment at Northcliffe Nurses Station"

About: Northcliffe Nursing Post

(as the patient),

I was riding my bike between Fernhook Falls & Northcliffe WA, when I had a crash. I took skin off my knee, hip & elbow. My elbow immediately swelled up. 

I applied first aid & continued cycling slowly for 35km to Northcliffe. On arrival in Northcliffe, I attended the Nurses Station. Sonia immediately made me feel welcome & provided me with a cup of tea whilst I waited for the Nurse. 

Nurse Diane took me into her treatment room after closing time, yet she & Sonia were not concerned. My injuries were assessed, cleaned and dressed, which took around 1.5 hours. 

Sonia & Diane treated me professionally, efficiently & with empathy, friendliness & kindness. I am very grateful for their wonderful attitudes despite the late hour.

I was reviewed & a plan made for the next steps. The same friendliness & helpfulness prevailed.

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Responses

Response from Kathy Smith, Clinical Nurse Manager, Pemberton Hospital, WACHS South West last month
Kathy Smith
Clinical Nurse Manager, Pemberton Hospital,
WACHS South West

Submitted on 12/11/2024 at 3:54 PM
Published on Care Opinion on 13/11/2024 at 9:49 AM

Dear coordinationnp68

Thankyou for taking the time to post this lovely feedback. The Northcliffe team ensure that they remain up to date with the best evidence nursing practice to treat and support patients.

The staff there are very professional and kind and always go above and beyond for the well being of their patients.

I'm glad that you felt so supported after your crash from your bicycle. I hope you have made a rapid recovery and you are still cycling and enjoying the wonderful southwest.

I will pass on your lovely feedback to the staff at the Northcliffe Nursing Post, I know it will brighten their day.

Yours sincerely

Kathy Smith

Clinical Nurse Manager

Pemberton Northcliffe Health Service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by coordinationnp68 (the patient)

Thankyou for letting me know that me feedback will reach the right people.

As advised, I attended Manjimup Hospital for an x-ray and change of dressings. The ED nurse was glowing in her praise of the cleanup job done on my wounds at Northcliffe!

Kind regards,

coordinationnp68

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