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Fasting on 4 different occasions over 4 days

Posted By deploymentzz59

"Fasting on 4 different occasions over 4 days"

About: Royal Perth Hospital / Emergency Department

(as the patient),

I was bitten by a dog and living regional was flown RFDS to Perth. I was in immense pain after 2 ambulance rides and 2 flights I got there only to be put in the waiting room. After 4 days in this hospital fasting on 4 different occasions they decided not to operate. Luckily the fasting was good as in my opinion, the food in that hospital was disgraceful not 1 ounce of love on any meal. 

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group yesterday
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 31/10/2024 at 5:16 PM
Published on Care Opinion on 1/11/2024 at 11:14 AM

picture of Ben Noteboom

Dear deploymentzz59

I was very sorry to read of the dog bite you sustained and the pain you experienced from this. It was disappointing to read that on arrival to Royal Perth Hospital your patient journey was not a pleasant one, and I am deeply sorry for the lengthy wait you experienced in the waiting room and the delayed communication from the surgical team when they determined that surgical intervention was not required. Fasting for surgery can be challenging for patients and I would like to acknowledge your frustration that you had to fast several times. Communication is fundamentally important between hospital staff and a patient and on behalf of the Royal Perth Bentley Group I sincerely apologise that we fell short in this aspect of patient-centred care.

I would like to ensure our Catering team conducts a full review of the meals provided to you during your admission as the experience you shared is not the standard we aim to achieve. As such I would encourage you to contact the Patient Experience team on (08) 9224 1637, 8am to 4pm or email RPBG.feedback@health.wa.gov.au to provide additional details.

Thank you for sharing your story on Care Opinion. I wish you all the best in your recovery.

Kind regards

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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