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"Inserting a Portacath."

About: Busselton Health Campus

(as the patient),

Hi I went into Bussleton hospital for a Portacath to be fitted I was a bit nervous of course as you are for any procedure but have to say the whole experience was made easy by the attitude of each member of the staff I came into contact with from the information desk through to the discharge nurse , each one of them went the extra mile to make me feel at ease  & be aware of what was going to happen .

They appeared to be absolutely committed to there chosen profession & happy going about their work every member I came into contact with made sure I knew exactly what was going to happen to me I would like to mention the discharge nurse Sarah  who made me a good cup of tea, when I came to the procedure was very smooth & appears to be healing well so I have written this to say a thank you to you all your care was very much appreciated .

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Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 2 months ago
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West
Submitted on 22/10/2024 at 6:07 PM
Published on Care Opinion on 23/10/2024 at 10:10 AM


Hello Ginger,

Thank you very much for your kind words in the Care Opinion I have received today.

As the manager of Surgical Services here at Busselton Health Campus I am filled with pride reading about your experience here recently.

I have forwarded your lovely words to the entire team and thanked them for providing such great care.

I understand that coming to hospital for any procedure can be very stressful - so I am glad that the staff were able to put you at ease and that you had a positive experience.

I hope that your recovery has been smooth after your visit with us.

Kindest regards,

Gemma Moyes

Clinical Nurse Manager - Surgical Services - Busselton Health Campus

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