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"Exceptional Care at Karratha Health Campus"

About: Karratha Health Campus / Surgical Services

(as the patient),

For several years, I dealt with gynecological issues and visited multiple doctors who often made me feel like my concerns weren't being taken seriously, partly due to my age. However, after meeting with Dr. Rajeev, I finally found someone who investigated my situation thoroughly. It was confirmed that my concerns were valid, and I wasn’t overreacting.

We developed a couple of treatment plans, starting with the least invasive option. Unfortunately, that approach didn’t work, which ultimately led to major abdominal surgery about nine weeks ago at the Karratha Health Campus. During the procedure, I underwent a hysterectomy, and both my ovaries and fallopian tubes were removed. Additionally, it was discovered that I had stage 4 endometriosis, which was also addressed during surgery.

I live remotely, which made the care I received at Karratha Health Campus even more crucial. I am incredibly grateful to Dr. Rajeev for their exceptional care throughout this process. From the very beginning, Dr. Rajeev took the time to explain the procedure in detail, ensuring that I understood everything and felt comfortable with what to expect. Dr. Rajeev also made my husband feel included and informed during the process, which made a significant difference. The surgery itself went smoothly, and the attention to detail and professionalism displayed by Dr. Rajeev were truly reassuring.

The aftercare provided by the nursing staff and the hospital team was outstanding. Everyone was attentive, compassionate, and responsive to my needs. I couldn’t have asked for a better experience, and I wholeheartedly recommend Dr. Rajeev and the entire team to anyone needing similar care. Thank you for making this challenging time as smooth and positive as possible.

Throughout my recovery, the support and understanding from all the staff have been invaluable. Although my recovery is ongoing, I already feel so much better physically and mentally than I have in years. I am very grateful to everyone involved.

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Responses

Response from Paula Jolly, A/Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 3 months ago
Paula Jolly
A/Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 17/10/2024 at 3:39 PM
Published on Care Opinion at 4:11 PM


Dear Sunny Smiles

Thank you for sharing your wonderful story here on Care Opinion. It sounds like you have had a significant journey with your health issues and to hear you are finally on the right pathway is amazing!

The team at Karratha Health Campus, including Dr Rajeev, are very passionate about providing exceptional care to all of our community members during their time of need. it's fabulous to hear that this was what you experienced during your significant surgical procedure. Before, during and aftercare of the highest quality and standard is what we aim to achieve day in day out. Your story demonstrates how important support, care and compassion is, not only for patients, but their family/carers too. Ensuring empathy and good communication is fundamental in all aspects of the health journey.

I will ensure that your positive story is relayed to Dr Rajeev and the team. We wish you well in the future as you continue on your recovery.

Warm regards

Paula Jolly

Acting Operations Manager West Pilbara.

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