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"Exceptional care at Bussleton Health Campus"

About: Busselton Health Campus / Emergency Department Busselton Health Campus / Surgical Services St John Ambulance WA

(as a parent/guardian),

Recently, my son dislocated his elbow, and we were fortunate to receive exceptional care at every step. From the moment St. John Ambulance arrived at the Busselton skate park (special thanks to Craig for his therapeutic sense of humour) to the highly skilled and welcoming team at Busselton Health Campus Emergency Department, the experience was outstanding.

A special shoutout to Nurse Sarah, who despite a challenging shift with several complex patients, found time to make a much-needed cup of tea for this parched parent. Dr. Kelly’s expert reduction of my son’s elbow and Dr. Gavin’s sedation expertise were both impressive. Thank you also to Nurses Julie, Tracey, and their colleagues (apologies for not recalling all the names!) who assisted with the procedure.

I also want to acknowledge the fantastic support staff and security personnel who helped maintain a calm, safe, and smooth environment throughout the day.

Your dedication, skill, and work culture truly stand out, and we feel incredibly grateful for the care we received.

A heartfelt thank you from our family and from the patient (the one who was tough to sedate)!

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Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West last month
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 29/10/2024 at 3:28 PM
Published on Care Opinion at 3:43 PM


Dear TEVS

Thankyou very much for sharing your experience whilst attending the Busselton Health Campus Emergency Department with your son. We certainly have a fantasic team that contribute to the smooth running of the department including nurses, doctors, support services, administration and security.

Your feedback has been shared with the team and is really appreciated. I do hope your son has made a full recovery.

Thankyou

Jodie Omodei, Coastal Operations Manager, WA Country Health Service -Southwest

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