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"A compliment for the nursing post"

About: Coral Bay Nursing Post

(as a relative),

COMPLIMENT FOR: Coral Bay Nursing Post:

Dear Coral Bay Nursing Staff on the day: Donna & Katie at Coral Bay Nursing Post

I wanted to take a moment to express my heartfelt gratitude for the exceptional care my husband and I received during his time at your facility in Coral Bay. The compassion, professionalism and attention to detail displayed by your team made a significant difference in his recovery, with the inclusion of ETS staff / nurses and doctors who also consulted with our cardiologist in Perth.

From the moment we arrived, I felt it was evident that his well-being was your top priority. The staff took the time to answer our questions and made us feel supported throughout his stay. They all put in a tremendous amount of effort on the day.

Thanks, also to the SJA volunteers who transferred him to Exmouth hospital, the doctors and nurses receiving him there and the follow up treatments and discharge home the next day.

Nothing could be faulted, Jan checked in and went above and beyond to ensure we felt informed throughout the discharge process, coming to check how my husband was progressing, continuing to answer all our endless follow up questions and check back in with a doctor for another prescription.

We are long term holiday makers in Coral Bay, every year for 6 months, rarely needing to utilise the Nursing Post system but we can say your system prioritizes patients care and communication, making a very challenging situation much easier for families.

We are truly grateful for the support and reassurance provided by everyone of your staff members.

Thank you once again for the dedicated staff and the exceptional care provided.

Kindest Regards,

murtle & turtle

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Responses

Response from Kumar Deep, Operations Manager- Gascoyne, WA Country Health Service 3 months ago
Kumar Deep
Operations Manager- Gascoyne,
WA Country Health Service
Submitted on 27/09/2024 at 11:14 AM
Published on Care Opinion at 11:26 AM


picture of Kumar Deep

Dear murtle & turtle,

Thank you for sharing your experience on Care Opinion.

I was delighted to read your feedback and see how well Donna, Katie and Jan looked after you both. They have provided your husband with compassionate care and supported you both with clear information and answers to your questions. This high quality care has continued with the teams at ETS and Exmouth Hospital and our partners at SJA. I am glad you feel confident using the healthcare services whilst you are holidaying at Coral Bay.

Your story has been shared with Donna, Katie and Jan, so they know the impact they had on you both, I will add my appreciation here of the great work they did for you.

I hope your husband is feeling better and thank you again for your kind words.

Kind regards

Kumar Deep

Operations Manager Gascoyne

WA Country Health Service – Midwest

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