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Poor care whilst in hospital

Posted By alphabp86

"Poor care whilst in hospital"

About: Fiona Stanley Hospital / General Surgery Department & Ward 7A & Ward 7B Fiona Stanley Hospital / Transit Lounge

(as a parent/guardian),

My close relative was admitted via ED with jaundice and choledocholithiasis recently. No ward beds, spent night in ED. TF next day to transit ward. Physically had to intervene when a nurse tried to give another the meds prescribed for my relative. I believe the nurse tried to pretend they weren't going to do that really. My relative spoke to nurse and problem dealt with.that night moved to short stay surgical ward and as of the time of writing this story is still there, bumped from surgical list every day.

Has fasted the majority of time.only 1 1/2 L of IVH given in that time. Very little time or ability to take oral hydration due to being taken off theatre list late in the day, plus pain and nausea not helping with PO fluids. By last night my relative was so dehydrated they developed a migraine. No monitoring of fluid status has been done by nurses this entire admission. I feel there is no point having signs in patients rooms about IV policy when no nurse did an IV care plan until 48 hrs into admission. It took me talking to nurses last night very firmly that my relative was given more IVH. Poor communication re blood results. None in fact.

I’m a clinician of over 40 yrs still working and I’m so disappointed in the care received over 2 departments at your hospital. Also loved a conversation with a younger nurse that the bed crisis would be fixed within 20 years when boomers die… I’m a boomer. I’m lost for the polite words right now to describe my relative's admission. They're a student clinician and are also disgusted with the apparent lack of communication, not following hospital policy re drug administration, not being informed about fasting policy,… I could go on 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 7 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 10/09/2024 at 6:27 PM
Published on Care Opinion Australia on 11/09/2024 at 9:02 AM

picture of Neil Doverty

Dear alphabp86,

Thank you for alerting to me your relative’s current experience. I am sorry that you are disappointed in your relative’s care, and I do appreciate your feedback. Given that your relative is still an inpatient and Care Opinion is anonymous, for your relative’s care and treatment to be properly reviewed I urge you to raise your concerns with the Nurse Unit Manager.

You would also be aware of Aishwarya’s Care Call, three steps that a patient, relative or carer can take to raise their concerns when the patient’s clinical condition is deteriorating, and they feel that an appropriate intervention has not occurred. These three steps facilitate an independent review of the patient by the person responding. The process enhances communication between the patient/relative/carer and the health care team to optimise health outcomes and embed best practice.

Aishwarya’s Care Call;

Step 1 – tell a nurse or staff member (which I believe you have done)

Step 2 – speak to a senior nurse or staff member (for example the Nurse Unit Manager)

Step 3 – if your concern is urgent, you can speak to a dedicated senior staff member who will listen to your concerns and action them urgently. At Fiona Stanley Hospital, the number to phone is 6152 8168.

I have alerted the Short Stay Surgical Ward staff of your post.

Thanks,

Neil Doverty

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