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"Elderly Mum's care at SCGH"

About: Sir Charles Gairdner Hospital / Emergency Department Sir Charles Gairdner Hospital / Orthopaedic Surgery

(as a parent/guardian),

My 97 year old Mum was brought in by ambulance from her nursing home after she had a fall, and was taken into the ED at SCGH. She was seen by nursing staff within 2 hours, and then by a range of doctors over the next few hours. I was amazed by the respect, care, expertise and empathy shown by all members of the nursing and medical team, who spent time explaining everything to us, going through multiple options, and offering detailed advice and guidance. 

I cannot speak highly enough about the excellence of care and the deep respect shown to a very old patient by every member of staff. She was subsequently operated on and spent 2 nights on the orthopaedic ward, where the care was just as exceptional. The hospital should be very proud of its highly skilled and professional nursing and medical staff. Thank you all so much!

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 27/09/2024 at 4:04 PM
Published on Care Opinion at 4:33 PM


picture of Jodi Graham

Dear Caring service,

Thank you for taking the time to share your story about the care provided to your mum at Sir Charles Gairdner Hospital ED and Orthopaedic ward post-surgery.

I am delighted to hear of the respect, care, expertise and empathy shown by our staff and it is encouraging to hear that you were provided with options and detailed advice.

Our staff strive to provide excellent care and it will give me great pleasure to share your feedback.

I hope your mum is recovering well after her surgery,

Kind regards,

Jodi Graham

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