"Lack of basic care and listening"

I recently went to Armadale hospital with a broken bone in my foot. The reception staff, radiographer, the nurse in the emergency reception area as well as the admin staff at the triage window were all excellent!

However I felt the nurse I eventually saw once I was shown through was rude, dismissive, patronising and uncaring and basically treated me like a time waster even though the X-ray confirmed it was completely broken. They offered me no help, no follow-up and, I recall, basically told me to suck it up and just get on with my work even though 90% of it is done standing up. They also told me I shouldn't be taking any time off work, not even for one day even and they seemed to make no effort to ask any questions about me or try and understand my situation. When I did try to explain the type of work I do and the necessity to be on my feet, they interrupted me and told me how to do my job. Unfortunately they made no effort to listen to me at all.

I didn't get to see a doctor in the emergency department and it was never offered. In hindsight I would have liked a second opinion as the break was at quite a sharp angle and from the x-ray the gap between the two ends of bone looked quite significant.