"Pre Admission Clinic"

I was booked for a pre admission appointment not long before i was booked for a total hip replacement. I was a bit surprised when i was booked for a telehealth appointment since my previous pre admission appointment for the other side was in person. 

On the day the nurse called me who was absolutely lovely. He got half way through the questions and said you have been triaged incorrectly. You should have been an in person appointment. 

I had questioned this prior to the day and was told telehealth was fine. 

Given i hadnt had any x rays or bloods etc he asked if i could come into charlies the following day. I couldnt as i work 10hr days in a busy department. I asked when the next available appointment was and i was also working but it was then too close to my surgery date.

I suggested that i could get my bloods and xrays done externally which he agreed to. I also had to source my own chlorhex wash & bactrim ointment. I believe this is not something i should have to be sorting out as the patient. It’s lucky i have been through this process before and knew what was required. 

What was meant to be one phone call turned into 3. A second phone call from the nurse as well as another from the anaesthetist. I was working that day and am unable to just duck away to take phone calls.

Please ensure this gets looked at. As it’s very inconvenient to the patients who plan their schedules around these appointments and are then told it was incorrectly booked.