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"Recent hospital stay"

About: Sir Charles Gairdner Hospital / Orthopaedic Surgery

(as the patient),

I have just been discharged from SCG Hospital, Ortho/surgical.  I am not exaggerating when I say that I received the best care from every single staff member I saw in that hospital. I had Bi-lateral full hip replacements.

Even from the very start of the Outpatient appointments prior to my procedure, I felt I was in safe hands always and listened to. Some of the patients waiting to be seen were finding the wait very challenging, but all the staff I saw handled the patients frustrations politely and professionally.

Of course the day of my operation I was a little bit nervous, and 500+ kilometres away from my home added to my little bit of anxiety. The staff instantly had me feeling relaxed, and that I was in great hands.

The teamwork I saw at SCGH is outstanding, and by that I mean, at all times. The staff communication was such a positive aspect of it all. To me, this shows that staff morale is high and that every employee actually loves their job. The food was beautiful also. It has honestly helped so much for my recovery being so well cared for.

With all respect I hope I don't have to be admitted again in the near future, but if I was, I would hope that it would be at 'Charlies'. 

Thank you and kindest regards to each and every one of you at SCG Hospital.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 2/09/2024 at 9:09 AM
Published on Care Opinion at 10:17 AM


picture of Jodi Graham

Dear MRD,

Thank you for taking the time to provide feedback following your Bi-Lateral hip replacements at Sir Charles Gairdner Hospital. It is always gratifying to hear that you had such a positive experience whilst undergoing surgery and that all the staff you came into contact with made you feel relaxed and in safe hands.

Our staff strive to provide excellent care and it will give me great pleasure to share your feedback.

Thank you again and I do hope that you are recovering well from your surgery.

Kind regards,

Jodi Graham

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